Having Trouble With Your PlayStation Controller?

Recently bought a new PlayStation four or five controller and it's playing up? Below we have listed some of the most frequently asked questions we get often. In this blog, we focus on the PlayStation controller and console, however, keep an eye out on our page for the upcoming FAQs on Xbox and Nintendo too. 

Related blog: PlayStation 5 Vs Xbox Series X Comparison

 

Why is my PS5 controller not connecting to my console?

• Turn on your PS5 console.
• Physically connect the controller to the console using the USB cable included when you receive your controller. 
• Press the PlayStation button on the controller, this should turn your controller on.
• You will know your controller is on because the light comes on.
• Next time you go to turn your console and controller on, your controller should automatically sync. 

How to fix a PS5 controller that won't charge?

• The main reason could be that your cable charger may be poor-quality or damaged.
• If the cable is fraying or only charging your controller from an angle, this is an indication you need to buy a new cable. 
• Companies like Numskull offer wireless charging stands for your controller, a great option if your cable is broken.
• If your cable is brand new and still not working, it could be a problem with the USB on your controller.
• If the USB connector on the controller isn't working then your controller could be broken. 

Why is my PS5 controller touchpad not working?

• The simple solution is you may need to just reboot your controller.
• The interior and software of the controller may just need a re-start.
• Physically clean your controller also to make sure the exterior, and hardware is clean. 
• This ensures no dirt or debris is interfering with the trackpad. 

Can I change my PS5 controller light colour?

• You can modify your controller by getting it customised or by looking into third-party programs made by fellow gamers that offer LED-changing options. 
• At Custom Controllers, we offer the LED custom controller which turns all the buttons inside your controller multicoloured.

Why is my PS5 not connecting to USB?

• Certain USB cables have different names, 'charge and sync' and 'charging and data' and cables you can use.
• Some cables indicate as 'charge only' which means they can't be used to connect your controller and console. 

 

How do I tell what kind of PS4 controller I have?

• Controller One - DualShock V1 - Black buttons, no light bar visible through the touchpad.
• Controller Two - DualShock V2 - Grey buttons, light bar visible through the touchpad.

How do I fix my PS4 controller stick drift?

• Reset your PS4 controller to solve internal problems.
• Clean the outside of your controller to remove any dust or grime.
• Disassemble the controller and physically clean the inside of the analogue stick.
• Get the analogue stick repaired if you still can't find a cause for the problem. 

How to fix a PS4 controller that moves by itself?

• If a playable character is moving alone in a game... don't worry your game isn't possessed!
• This could be a problem with the stick drift.
• It's usually caused by dirt and grime built up by the stick.
• If you've previously broken or dropped your controller, it could be a problem caused by shock to the stick. 

Why is my PS4 controller glitchy?

• On the back of your controller, there will be a tiny hole.
• This is a reset button.
• Use a tiny tool like a paperclip or needle to press and hold the button for 5 seconds.
• This will reset the controller and solve any glitches. 

How do I resync my PS4 controller?

• Press and hold the PlayStation button on the controller for approximately 3 seconds.
• Press the 'share' button and a light bar should blink, this means your controller is interacting.
• Select your controller in the Bluetooth window of your PlayStation and it should sync.

Related blog: History Of PlayStation

 

Repairs at Custom Controllers:

Still struggling with your broken controller? Why not send it in for a repair at Custom Controllers? We offer repairs for various problems like trigger repairs, button bumpers, D-Pad repairs and more. And it isn't only PlayStation! We repair Xbox and Nintendo controllers too! Take a look. 

Conclusion:

Is your controller still not working? Maybe it's time to get a new one? We have plenty of custom PlayStation controller options on our website for both PS4 and PS5 gamers. So head on over now and take a look at our collection, you don't want to miss out!